Shipping Policy

Last Updated: June 2026

At Norrö, we are committed to delivering your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional campaigns, or holiday seasons, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

• 7–14 days after dispatch for most destinations

Please note that delivery times are estimates and may vary depending on your location, customs processing, local courier services, weather conditions, and other factors beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Norrö is not responsible for delays, lost shipments, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays may occasionally occur.

If your package has not arrived within the estimated delivery timeframe, please contact us at hello@norrosleep.com, and we will do our best to assist you.

Norrö is not responsible for delays caused by customs clearance, carrier disruptions, weather events, or other circumstances outside our control.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged packaging and product
• A brief description of the issue

We will review the situation and work towards an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Norrö
Website: https://norrosleep.com
Email: hello@norrosleep.com