Return & Refund Policy

Last Updated: June 2026

Welcome to Norrö. We want you to love your purchase and enjoy a better night's sleep. If something isn't right with your order, we're here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unwashed, and in its original condition
• Be returned in its original packaging
• Be free from stains, odors, pet hair, damage, or signs of use
• Be accompanied by proof of purchase or order confirmation

For hygiene reasons, we cannot accept returns for bedding, sleep accessories, or other products that have been used, washed, or are no longer in a resalable condition.

Non-Returnable Items

The following items are not eligible for return:

• Used, washed, stained, or damaged items
• Products without original packaging
• Sale, clearance, or promotional items unless defective
• Gift cards
• Items marked as Final Sale

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color, or size, please return your original item (if eligible) and place a new order through our website.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide:

• Your order number
• Clear photos or videos showing the issue
• A brief description of the problem

Upon review, we may offer a replacement, store credit, or refund at our discretion.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Norrö is not responsible for returns lost during transit.

How to Start a Return

To initiate a return, please contact us at:

Email: hello@norrosleep.com

Please include your order number and reason for the return. Our team will review your request and provide return instructions if your item is eligible.

Please do not send products back without prior approval from our team.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process outlined above.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Norrö
Website: https://norrosleep.com
Email: hello@norrosleep.com